Wednesday, May 14, 2014

Humpday Confesions - Jet Blue sucks

Linking up with Kathy again this because I thoroughly enjoyed my trip to the confessional last week. Honestly after the day I had today I was not going to do this post but I need to confess that...
I HATE JETBLUE!  Had a really bad experience with Jet Blue, I'm amending this post because Jet Blue has redeemed themselves, you'll read about it at the bottom of this post) You know...I had all but good things to say about them until today. Obviously I'm not the only one who has been royally effed by them. 

This is a long story but the short is this.: 
Original flight departure time: 11:15am
Received updated that flight was delayed: 9:45 am (already checked out of hotel!)
New flight time: 1:26 pm (a 2 hour delay... we live in California M Effers there is nothing but sun wtf is the delay for)
12:27pm: Flight Cancelled


They proceed to say that they can get us on a 5:30 flight to San Francisco and then put us on a bus to take us to Oakland and then another shuttle to take us to our car. And what in the meantime do I do with a 5 year old child and 6 month old infant?!!? 

We decided to cancel all together and rent a car and drive. Maybe this was a bad idea, maybe it wasn't. We did make good time even with a couple of pit stops on the way. But then I decided to call Jet effing Blue and they said oh we'll give you a jet blue credit for your flights but that's it, no additional compensation. Day ruined. 



I just spent $200 on a rental car and gas because you couldn't get me home within 6 hours of when you said you would! Are you serious?!?! You cancelled my flight, tried to send me to a different airport  and inconvenienced me in every way possible. And you want to compensate me by giving me $51 per person!!!! (In retrospect we should have taken the damn flight and made them give us a credit as well, lesson learned, lesson G damn learned!) I managed to get an additional $60 credit out of them, but I am seriously fuming.

So...if you don't hate JetBlue, please proceed to email me if you'd like to buy these credits from me because quite honestly, I'm not likely to be flying with these idiots any time soon.

5/15/2014 -UPDATE! I just received an email from Jet Blue that they were crediting me an additional $100/per person as a good will peace offering. I will take back my "hate" for Jetblue as I'm feeling a lot better about their customer service. While I'm still upset with how things went down, I do very much appreciate the fact that JetBlue took it upon themselves to review my case and send me a credit without me having to send an angry email. 

I confess...
my confessions next week will be a whole lot more fun and less angry. 

Tomorrow I'll be back with a weekend/Mother's day recap AND Elena over at Baby Ridley Bump nominated me for a Liebster!!!! Keep your eyes peeled for that post too (might be next week)! This is my first nomination and honestly it was the one GREAT thing that happened to me yesterday so Thank You Elena!!




9 comments:

  1. Airlines are the one thing that can make me beyond upset. Seriously ruins the day...and they are never helpful! Ugh! I'm so sorry!

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  2. This is terrible and always annoying- but one thing I have had better luck with is actually writing an email and getting a refund that way - sometimes tweeting about them/at them also makes they perk up and hear you out!! I know you don't want to use them anymore - but maybe just to get more money back!!

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  3. oh no, this sucks :( i have never used them, and now never will. and good idea from B to email or tweet. I have cried many many tears over airlines. boo to them all.

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  4. Aww I am disappointed as I love Jet Blue. Never good to have those massive delays/cancellations though!

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  5. ugh, i hate it when airlines are assholes. we have air canada and they are THE WORST. AA comes a close second with screwing things up.

    thanks for linking up!
    -kathy
    Vodka and Soda

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  6. Sorry that happened to you. That really really sucks! I agree with B loves Boston.

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  7. WHAT the WHAT?!!? So much for getting back at a decent time to have a little decompression time. How do we sneak into the airport an tomato bomb those b*stards?!

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  8. I can't believe you drove home! I hope the rest of the trip was relaxing :) Congrats on the nomination!! booses!

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  9. Ugh girl I use to love them until like the same sh*t happened to me (it was the end of my post from the engagement weekend). As they were trying to take our bags to throw them on the conveyer belt "wait opps sorry that flight doesn't exist anymore" and it was the last flight out.....FML

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